Customer Success Intern

Are you passionate about building strong relationships and meeting customer needs to the fullest? Do you have a good sense of IT and an interest in legal tech? Bech-Bruun, one of Denmark's leading law firms, has established an independent company focusing on the development of digital legal services. The company is called .legal and has taken over the software company d60. We invite a customer success intern along on the journey.

YOUR PROFILE

  • We imagine that you are taking a higher education such as cand.merc.jur, cand.it, cand.merc.it or similar.

  • You have a passion for delivering great customer experiences

  • You take great pride in providing a high level of customer service.

  • It is crucial that you are outgoing and good at communicating complex information both verbally and in writing. In addition, you have strong interpersonal communication skills.

  • We expect you to be proactive and structured.
     

  • You are interested in IT and legal products.

YOUR TASKS

  • You will be a Customer Success Intern for our compliance and contract management products. If you would like to know more about the specific products, please contact us.

  • Responsible for operation and customers:

    • Counseling

    • Setting up and onboarding customers on the products

    • Complete the procedure with customers (administration, process management, follow-up, etc.)

    • Billing

  • Support

    • Phone

    • E-mails

    • Tickets

  • Get an in-depth understanding of the customer's likes and dislikes about the product.

  • Build relationships between the customer and the technical support

  • Dissemination of legal knowledge

  • Ad hoc lead generering

WE OFFER

RESPONSIBILITY

An exciting position with challenges and responsibilities from day one. You will have the opportunity to test your theoretical skills and be challenged with specific assignments. 

SOCIAL CULTURE

Our company is characterized by an informal and social culture.

OFFICE IN AARHUS C

Centrally located office in Aarhus C overlooking the city and the light rail in front of the door.

A PROFESSIONAL MENTOR

A professional mentor during the internship period as well as sparring for your internship report.

ABOUT .LEGAL

The law industry is often highlighted as being of immediate interest when it comes to digital disruption. As such, Bech-Bruun has established an independent legaltech company called .legal, which breaks with the industry's classic business model and sets new standards for the collaboration with the customers.

 

.legal provides digital solutions for your legal work. Our tools and services combine technological possibilities with specific legal knowledge. This assures the quality of your work while freeing resources, as you can work smarter and more automated. 

APPLICATION

Submit a motivated application and resume and send it to job@dotlegal.dk. We arrange interviews continuously until we find the right candidate. The internship is agreed individually but is expected to run from the beginning of August 2020 to the end of December 2020. The internship is unpaid and is 37 hours a week, of which we will agree a number of hours that you can use for your internship report.

OFFICE

.legal A/S

Inge Lehmanns Gade 10

8000 Aarhus C

CVR: 40888888

hello@dotlegal.dk

+45 3211 6660

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CONTACT
.legal is not a law firm and is therefore not under the supervision of Advokatrådet.